Dental practice leadership and management is rich with opportunities for conflict – with fellow management, employees, and patients. Every day, dentists and office managers are presented with challenges that, even when solved in the most efficient way, can result in negative fallout. We explore how to approach each day with the right mindset and minimize the potential for unanticipated outcomes.
Difficult patients come in many varieties. Some are insubordinate and evasive. Others simply don’t comply with doctor’s orders or show up for appointments. However, sometimes we encounter patients who act like they were sent straight from h&%@. Difficult patients can leave you and your staff angry, empty and frustrated. But the way you handle difficult patients will define the quality of your patient experience. Not knowing how to deal with difficult patients may lead to low staff morale, low patient volume and a damaged reputation for your practice.
One can discover that while you think your personal finances are in fine shape, the reality is different. Join us for this study club to explore issues surrounding personal financial success.
The 6 secret steps to financial freedom. Strategies that will double practice profitability. How to make dentistry fun and effortless. How to increase net profit 5 to 20% instantly. Two investments that will give a 2X to 10X return, guaranteed, and without risk. Understand the “retire in practice” model. How to be completely debt free in 5 to 10 years.
We explore the position of “Office Manager” in a dental practice.
In her 20 years of experience in the dental office, Dayna Johnson has learned that collecting money is a task that all financial coordinators will master in their careers but achieving a consistent and healthy cash flow is an even greater skill to master. We all strive to achieve a collection rate of 98% of our production so when we have that monthly team meeting to review the numbers, we can sit glowing at our accomplishment. However, as a practice owner, improving the cash flow can be a much bigger achievement. It is vitally important for every dental practice to create systems that will significantly improve cash flow, even if collections aren’t increased.
You don’t have to be a new junkie to know that security and privacy of confidential information is under attacked every day. Whether it’s Equifax, Yahoo, Anthem, or hundreds of other companies, we are getting almost daily reminders that criminals are trying to access your private data. According to most cybersecurity experts, patient health information is the most valuable type of data on the Black Market. The question is, what are you doing about it?
We all know that insurance plans can bring in patients, but how do you calculate if that participation is actually making you money? Are your insurance patients keeping you “busy” but not “productive” and profitable?
Join us for a discussion on challenges leaders must overcome when working in single gender and mixed gender workplaces.
Success with patients requires the right environment, and one critical part of the environment is the office culture. This ambiguous buzzword can be difficult to measure, but its impact on your practice is significant. When you have a culture where there is a passion for providing an amazing patient experience, you will have established an office with a focus on productivity and success.