Dental practice leadership and management is rich with opportunities for conflict – with fellow management, employees, and patients. Every day, dentists and office managers are presented with challenges that, even when solved in the most efficient way, can result in negative fallout. We explore how to approach each day with the right mindset and minimize the potential for unanticipated outcomes.
Difficult patients come in many varieties. Some are insubordinate and evasive. Others simply don’t comply with doctor’s orders or show up for appointments. However, sometimes we encounter patients who act like they were sent straight from h&%@. Difficult patients can leave you and your staff angry, empty and frustrated. But the way you handle difficult patients will define the quality of your patient experience. Not knowing how to deal with difficult patients may lead to low staff morale, low patient volume and a damaged reputation for your practice.
When a patient calls or comes in for an appointment you want to know your team will have the absolute perfect choreographed performance to work efficiently and flawlessly to get the patient handled and back out the door… PITStop Perfection, it’s all in the team training.
One can discover that while you think your personal finances are in fine shape, the reality is different. Join us for this study club to explore issues surrounding personal financial success.
The return on investment in training is huge, but many practices still struggle with implementing a formal training plan. And one of the biggest hurdles is motivating the team to train.
Join us for a discussion on challenges leaders must overcome when working in single gender and mixed gender workplaces.
ENERGY is the currency of life. It’s bank. It’s cash. Experts show it’s directly related to how much you can accomplish in a day. Want to walk into your home at the end of the day with the same energy as you left in the morning? Then this session is for you. Fortify your body’s natural VITALITY, end fatigue, and boost productivity.
Success with patients requires the right environment, and one critical part of the environment is the office culture. This ambiguous buzzword can be difficult to measure, but its impact on your practice is significant. When you have a culture where there is a passion for providing an amazing patient experience, you will have established an office with a focus on productivity and success.
The first part of the presentation will be focused on office philosophy. Office philosophy is the foundation on which your practice is built, and it is an essential part of outstanding growth and success. The second part of the presentation will be focused on how we use the concepts that All-Star Dental Academy teaches in the GREAT Call Process, and how those concepts apply to the entire patient experience.
We all like to think that the customer or patient is always right. But the most successful practices make the emotional and financial well-being of the team their top priority. We will be talking about strategies to keep your team a top priority, how that provides a positive ROI, and how the investment in your team allows you to leverage your time and build your practice, and have a life.