The core concept of the All-Star Business Growth Formula is that small improvements in key areas of your dental practice business will result in massive bottom line growth. In this four-part series, we will take a close look at the four key areas of the Business Growth Formula: Phone Conversion, Getting Patients to Show Up for Appointments, Case Acceptance, and Referrals.
Phone Skills
PITstop Perfection with Dr. Todd Snyder
When a patient calls or comes in for an appointment you want to know your team will have the absolute perfect choreographed performance to work efficiently and flawlessly to get the patient handled and back out the door… PITStop Perfection, it’s all in the team training.
Tough Questions, Tough Patients
We have an exciting study club coming up! During this action-packed study club, we have examined how to answer the most difficult questions that arise on the phone and how to work with the most challenging patient personality types. You will learn the All-Star framework and gain the confidence to battle the toughest of the tough.
The Insurance Question
Whether you are fee-for-service or accept insurance, I’m certain you hear daily…
Fee-for-Service
In this study club, we address how to get more fee-for-service clients. Fee-for-service patients tend to be more profitable but very discriminating and demanding. Heather Nottingham provides a new patient process for fee-for-service clients and tips on FFS service. Then, Larry outlines how to get more FFS clients and answers live questions from All-Star students, such as:
Greeting & Next Appointment
In this study club, Heather Nottingham discussed The All-Star Greeting. Larry Guzzardo went into detail the scheduling of next appointments, the process, and how communication is key.
Phone Recording Services & Tracking
In this study club, Alex Nottingham talks about phone recording services and reviews action plan. Larry Guzzardo discusses how to optimize your practice management system to track broken appointments, setup goals, and calculate action plan key performance indicators.In this study club, Alex Nottingham talks about phone recording services and reviews action plan. Larry Guzzardo discusses how to optimize your practice management system to track broken appointments, setup goals, and calculate action plan key performance indicators.