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Course: Quick Start

Download Study Guide
Begin First Unit

Module 1 Introduction
Unit 1 Introduction to Quick Start (2:11)
Unit 2 Who We Are (13:48)
Unit 3 How We Are Different (6:11)
Unit 4 Navigation (2:54)
Unit 5 Verbiage (1:04)
Module 2 Mindset
Unit 1 Reactive v. Proactive (3:39)
Unit 2 3 Steps to an All-Star Mindset (8:38)
Module 3 Phone Skills
Unit 1 Greeting (10:27)
Unit 2 Rapport (13:54)
Unit 3 Engage (7:38)
Unit 4 Ask for the Appointment (8:38)
Unit 5 Taking Info (7:35)
Module 4 GREAT Call Bootcamp
Unit 1 GREAT Call Bootcamp - Part I (10:05)
Unit 2 GREAT Call Bootcamp - Part II (14:29)
Module 5 Productive Scheduling
Unit 1 Productive Scheduling (8:22)
Unit 2 Preblocking the Schedule (9:20)
Unit 3 Daily Production Goal (7:46)
Unit 4 Individual Roles & Responsibilities (5:52)
Unit 5 Team Roles & Responsibilities (8:30)
Unit 6 Broken Appointment Policy (6:02)
Module 6 Terminology
Unit 1 Dental Terminology (9:59)
Module 7 HIPAA
Unit 1 HIPAA Compliance (6:16)
Module 8 Certification Exam
Unit 1 Quick Start Certification Exam

QuickStart helps establish a baseline of customer-service skills for everyone in your dental office. We will introduce concepts relating to phone verbiage and working with new patient callers, productive dental scheduling, dental terminology, and HIPAA compliance.

Instructors:

alex-small
Alex Nottingham, J.D., M.B.A.
heather-small
Heather Nottingham
larry-small
Larry Guzzardo
lavine-small
Lorne Lavine, D.M.D.

 

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