| Module 1 | Introduction |
| Unit 1 | Introduction to Quick Start (2:11) |
| Unit 2 | Who We Are (13:48) |
| Unit 3 | How We Are Different (6:11) |
| Unit 4 | Navigation (2:54) |
| Unit 5 | Verbiage (1:04) |
| Module 2 | Mindset |
| Unit 1 | Reactive v. Proactive (3:39) |
| Unit 2 | 3 Steps to an All-Star Mindset (8:38) |
| Module 3 | Phone Skills |
| Unit 1 | Greeting (10:27) |
| Unit 2 | Rapport (13:54) |
| Unit 3 | Engage (7:38) |
| Unit 4 | Ask for the Appointment (8:38) |
| Unit 5 | Taking Info (7:35) |
| Module 4 | GREAT Call Bootcamp |
| Unit 1 | GREAT Call Bootcamp - Part I (10:05) |
| Unit 2 | GREAT Call Bootcamp - Part II (14:29) |
| Module 5 | Productive Scheduling |
| Unit 1 | Productive Scheduling (8:22) |
| Unit 2 | Preblocking the Schedule (9:20) |
| Unit 3 | Daily Production Goal (7:46) |
| Unit 4 | Individual Roles & Responsibilities (5:52) |
| Unit 5 | Team Roles & Responsibilities (8:30) |
| Unit 6 | Broken Appointment Policy (6:02) |
| Module 6 | Terminology |
| Unit 1 | Dental Terminology (9:59) |
| Module 7 | HIPAA |
| Unit 1 | HIPAA Compliance (6:16) |
| Module 8 | Adapting to COVID |
| Unit 1 | GREAT CALL Process Modifications (6:51) |
| Unit 2 | GREAT CALL Process Modifications Part 2 (11:09) |
| Unit 3 | Rapport - Practicing Verbiage (6:11) |
| Unit 4 | Patient Communication - Safety (3:43) |
| Unit 5 | Schedule and Preparedness (9:17) |
| Unit 6 | Preblocking and Broken Appointments (14:44) |
| Module 9 | Certification Exam |
| Unit 1 | Quick Start Certification Exam |
QuickStart helps establish a baseline of customer-service skills for everyone in your dental office. We will introduce concepts relating to phone verbiage and working with new patient callers, productive dental scheduling, dental terminology, and HIPAA compliance.
Instructors:
