This question was recently posed to me during a check in with the practice where the team was finding a hard time getting the training done when they had to figure out where to put it in their schedules themselves and the hygiene team was only doing training during “downtime or cancellations.” Here is my reply to this doctor…
What most practices do for their training is:
1) Do the training during their lunch break once a week for 20-30 minutes so that everyone can attend (including the doctor)
2) Block off a specific time once a week for 20-30 minutes of training (even if this means putting it during production time)
Having people be responsible for “finding time” to do their training is the least ideal scenario and most oftentimes results in it not getting done. Even team members doing training during “downtime” or during an appointment that was cancelled is not ideal since our goal is to have less and less downtime with our training, and then if there are fewer cancellations it means no time for training. :(
Consider training as a very vital part of working “on the business” versus working “in the business” and super important to future success. It’s like taking the time to go to the gym…it might seem like a task that can be tedious to find the time, however over regular intervals the benefits greatly outweigh the time it takes to do it. Same thing with the schedule and production. Even if you have to take a 30 minute block off your production time to commit to meeting each week when everyone can be there, the things you learn in the training can generate hundreds of thousands of additional important revenue…
You can also consider telling the team the training is non-optional and part of their job role and because of that it’s important for everyone to get it done however you’re going to help them facilitate finding that time. Ask them each for 2-3 options of when they prefer to do the training during office hours so they can commit to getting 20-30 minutes done weekly. If you ask everyone for a few options and then have everyone vote on what option is best, it will help you commit to it. Then, be sure to hold them accountable…watch the webinars with them since team learning is always best. If they see you find it important then THEY will find it important. If they are unable to attend the meeting, then they will be responsible for getting you their notes from what they missed and making up those videos. Give them an assignment deadline when you expect it to be done.
Lastly, we have a few webinars in the program on motivation and incentives for the team. You can have a goal of getting the training done and hitting certain benchmarks and then they can get some sort of prize or something that will motivate them.
We also have a training option where we can actually help hold you and your team accountable as an upgrade on your account. We have an accountability partner from our team reach out to you or the team once weekly to check in and discuss progress as well as provide you with a monthly grade and progress report. When you and the team know you are accountable to someone from our team checking in with you, the team is much more likely to get the work done. We are now offering this for our practices as a new service and it’s already been going really well…Inquire for more details :)
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