Introduction to All-Star Case Acceptance

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Module 1	Introduction	-
Unit 1	Introduction to All-Star Case Acceptance
Unit 2	The 5 P’s of The Patient Experience
Unit 3	The All-Star Business Growth Formula
Unit 4	History of Case Acceptance
Unit 5	The Logical Choice
Unit 6	Biggest Blunders of Case Presentation
Unit 7	Moral Obligation
Module 2	5 R's of Case Acceptance	+
Unit 1	Rapport
Unit 2	Review Findings
Unit 3	Review Fees
Unit 4	Respond to Objections
Unit 5	Receive Payment
Unit 6	Case Acceptance – Another Equation
Module 3	Deeper Exploration	+
Unit 1	The Vicious Circle of Communication
Unit 2	Top Reasons for “No”
Unit 3	Reducing Stress in Communication
Module 4	The Team’s Role in Case Acceptance	+
Unit 1	Team’s Role in Case Acceptance
Unit 2	Team’s Role – Treatment Coordinator
Unit 3	Team’s Role – Dental Assistant
Unit 4	Team’s Role – Hygienist
Module 5	Turbocharge your Case Acceptance	+
Unit 1	Positive State
Unit 2	Affirmations
Unit 3	Mastering Phone Skills
Unit 4	Asking Questions
Unit 5	Price Anchoring
Unit 6	The Power of Yes
Unit 7	Psychology of Influence
Unit 8	Keep it Simple
Unit 9	Emotional Intelligence
Unit 10	USP - Unique Strategic Position
Unit 11	Proactive Follow-up
Module 6	FAQ about Case Acceptance	+
Unit 1	Why do I get “no?”
Unit 2	Who should present?
Unit 3	Testing the Waters
Unit 4	Treatment Coordinator Commission?
Unit 5	Visual Aids?
Unit 6	Discount and Membership programs?
Unit 7	Third Party Financing?
Unit 8	Improving Collections?
Unit 9	Fear of Rejection?
Unit 10	Conclusion
Unit 11	Case Acceptance Exam