Introduction to All-Star Case Acceptance (2:52)

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Module 1	Introduction	-
Unit 1	Introduction to All-Star Case Acceptance (2:52)
Unit 2	The 5 P’s of The Patient Experience (2:48)
Unit 3	The All-Star Business Growth Formula (4:26)
Unit 4	History of Case Acceptance (6:39)
Unit 5	The Logical Choice (4:54)
Unit 6	Biggest Blunders of Case Presentation (9:46)
Unit 7	Moral Obligation (2:13)
Module 2	5 R's of Case Acceptance	+
Unit 1	Rapport (5:38)
Unit 2	Review Findings (4:56)
Unit 3	Review Fees (5:53)
Unit 4	Respond to Objections (7:52)
Unit 5	Receive Payment (4:58)
Unit 6	Case Acceptance – Another Equation (14:07)
Module 3	Deeper Exploration	+
Unit 1	The Vicious Circle of Communication (8:47)
Unit 2	Top Reasons for “No” (12:43)
Unit 3	Reducing Stress in Communication (8:34)
Module 4	The Team’s Role in Case Acceptance	+
Unit 1	Team’s Role in Case Acceptance (7:19)
Unit 2	Team’s Role – Treatment Coordinator (8:00)
Unit 3	Team’s Role – Dental Assistant (4:13)
Unit 4	Team’s Role – Hygienist (3:27)
Module 5	Turbocharge your Case Acceptance	+
Unit 1	Positive State (8:12)
Unit 2	Affirmations (4:37)
Unit 3	Mastering Phone Skills (4:43)
Unit 4	Asking Questions (2:05)
Unit 5	Price Anchoring (3:24)
Unit 6	The Power of Yes (2:05)
Unit 7	Psychology of Influence (12:15)
Unit 8	Keep it Simple (2:07)
Unit 9	Emotional Intelligence (4:11)
Unit 10	USP - Unique Strategic Position (3:13)
Unit 11	Proactive Follow-up (2:07)
Module 6	FAQ about Case Acceptance	+
Unit 1	Why do I get “no?” (5:42)
Unit 2	Who should present? (7:40)
Unit 3	Testing the Waters (6:04)
Unit 4	Treatment Coordinator Commission? (3:11)
Unit 5	Visual Aids? (5:09)
Unit 6	Discount and Membership programs? (3:20)
Unit 7	Third Party Financing? (4:18)
Unit 8	Improving Collections? (1:59)
Unit 9	Fear of Rejection? (2:32)
Unit 10	Conclusion (2:10)
Unit 11	Case Acceptance Exam