First Year Courses
All-Star Dental Academy Training Program: the most comprehensive phone & scheduling training in dentistry!
We begin our journey through the All-Star Dental Academy Training Program with QuickStart, our onboarding course. QuickStart will give you the basics of phone and scheduling skills within 30 days. For some it will be easy and for others it will be new. Click here to begin Quick Start
Phone Success is a real world, tried and tested phone verbiage and skills course designed to help you appoint more potential patients on the phone. Phone Success course emphasizes a “five-star” service-based approach to working with callers, and includes role-play exercises and helps you prepare for the most common questions from potential patients. Click here to begin Phone Success.
Scheduling Advantage is designed to provide your dental office team dental scheduling theory and implementation that will increase productivity and free up more time. Larry Guzzardo, dentistry’s “Scheduling Guru,” will provide insider tips and secrets about how to schedule for efficiency, and will cover in detail how to avoid costly cancelled appointments.” Click here to begin Scheduling Advantage.
Second Year Courses
Your journey continues with All-Star Patient Experience and Case Acceptance!
Customer Service is critical to the long-term success of your dental practice. A basic piece of the patient experience puzzle is the fundamentals of customer service. This course will survey these service fundamentals and highlight those basics that are required to provide an amazing patient experience. Click here to begin Customer Service 101.
Patient Experience is every piece of the patient journey all added together. In this course, All-Star instructors will help the doctor and team strategically plan to take advantage of the benefits an All-Star Patient Experience brings to the practice and patients. We will also break down the customer journey into its different elements, and examine tactics for ensuring the best results for the patient. Click here to begin Patient Experience.
Case Acceptance explores how your patient’s very first contact with your practice sets the tone for the entire patient experience and dramatically affects case acceptance rates. When you have a friendly, trusting relationship with your patient and work with them collaboratively to determine appropriate treatment and budget, you will give them the ability to confidently make a choice about their oral health . Click here to begin Case Acceptance.
Go deeper with your practice management mastery with Insurance Fundamentals and the All-Star Dental MBA.
Insurance Fundamentals is designed to give you and your team a basic understanding of how to most efficiently work with insurance claims. This course contains critical information for every practice that works with dental insurance. The course is taught by Insurance Efficiency Expert Jennifer Schultz. She has over 20 years’ experience working in the dental industry and is the founder of Dental Insurance Navigator and Virtual Dental Office. Click here to begin Insurance Fundamentals.
All-Star Dental MBA is a 12-month training program to help dentists, operation managers, and consultants take their leadership and visionary capabilities to the next level. With over 30 hours of PACE CE eligible content, gain insights from Alex Nottingham, JD, MBA and his experience with Tony Robbins and working with companies upwards of $100 million. Click here to begin The All-Star Dental MBA.
NOTE: This course is a paid add-on. Please contact us for access and preferred student pricing.