Overview

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Module 1	Introduction	-
Unit 1	Overview
Unit 2	The GREAT Call Process
Unit 3	Triple S Scheduling System
Unit 4	The Business Growth Formula
Unit 5	The Winning Edge
Unit 6	Flawless Performance
Unit 7	A Thriving Practice
Module 2	Customer Service	-
Unit 1	A Culture of Service
Unit 2	Sales vs Service
Unit 3	Power of Rapport
Unit 4	Fortune 500 Service
Unit 5	Service and Systems
Module 3	The 5 P’s of The Patient Experience	-
Unit 1	Phone Call
Unit 2	Preparation
Unit 3	Patient Exam
Unit 4	Presentation
Unit 5	Proactive Followup
Module 4	Going Deeper	-
Unit 1	A Warm Welcome
Unit 2	The Morning Huddle
Unit 3	First Impressions
Unit 4	The Walkthrough
Unit 5	Patient Exam
Unit 6	Presentation and Hygiene
Unit 7	Wrapping it up
Module 5	Image & Etiquette	-
Unit 1	Intro to Image
Unit 2	First Impressions
Unit 3	Dos and Don’ts of Dressing
Unit 4	Front Office Dress
Unit 5	Back Office Dress
Unit 6	Voicemail
Unit 7	Emails
Module 6	Certification Exam	-
Unit 1	PE Conclusion
Unit 2	Patient Experience Exam