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You are here: Home / Units / Overview (3:42)

Overview (3:42)

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All-Star Patient Experience Syllabus

Module 1 Introduction-
Unit 1 Overview (3:42)
Unit 2 The GREAT Call Process (7:43)
Unit 3 Triple S Scheduling System (7:10)
Unit 4 The Business Growth Formula (4:45)
Unit 5 The Winning Edge (7:12)
Unit 6 Flawless Performance (9:29)
Unit 7 A Thriving Practice (4:53)
Module 2 Customer Service-
Unit 1 A Culture of Service (6:23)
Unit 2 Sales vs Service (6:13)
Unit 3 Power of Rapport (3:06)
Unit 4 Fortune 500 Service (5:05)
Unit 5 Service and Systems (3:04)
Module 3 The 5 P’s of The Patient Experience-
Unit 1 Phone Call (2:53)
Unit 2 Preparation (5:30)
Unit 3 Patient Exam (8:52)
Unit 4 Presentation (2:53)
Unit 5 Proactive Follow up (14:39)
Module 4 Going Deeper-
Unit 1 A Warm Welcome (3:39)
Unit 2 The Morning Huddle (13:20)
Unit 3 First Impressions (8:11)
Unit 4 The Walkthrough (12:13)
Unit 5 Patient Exam (6:45)
Unit 6 Presentation and Hygiene (8:26)
Unit 7 Wrapping it up (8:46)
Module 5 Image & Etiquette-
Unit 1 Intro to Image (1:17)
Unit 2 First Impressions (4:04)
Unit 3 Dos and Don’ts of Dressing (11:13)
Unit 4 Front Office Dress (6:25)
Unit 5 Back Office Dress (5:11)
Unit 6 Voicemail (11:18)
Unit 7 Emails (17:25)
Module 6 Certification Exam-
Unit 1 PE Conclusion (3:04)
Unit 2 Patient Experience Exam

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