Overview (3:42)

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Module 1	Introduction	-
Unit 1	Overview (3:42)
Unit 2	The GREAT Call Process (7:43)
Unit 3	Triple S Scheduling System (7:10)
Unit 4	The Business Growth Formula (4:45)
Unit 5	The Winning Edge (7:12)
Unit 6	Flawless Performance (9:29)
Unit 7	A Thriving Practice (4:53)
Module 2	Customer Service	-
Unit 1	A Culture of Service (6:23)
Unit 2	Sales vs Service (6:13)
Unit 3	Power of Rapport (3:06)
Unit 4	Fortune 500 Service (5:05)
Unit 5	Service and Systems (3:04)
Module 3	The 5 P’s of The Patient Experience	-
Unit 1	Phone Call (2:53)
Unit 2	Preparation (5:30)
Unit 3	Patient Exam (8:52)
Unit 4	Presentation (2:53)
Unit 5	Proactive Follow up (14:39)
Module 4	Going Deeper	-
Unit 1	A Warm Welcome (3:39)
Unit 2	The Morning Huddle (13:20)
Unit 3	First Impressions (8:11)
Unit 4	The Walkthrough (12:13)
Unit 5	Patient Exam (6:45)
Unit 6	Presentation and Hygiene (8:26)
Unit 7	Wrapping it up (8:46)
Module 5	Image & Etiquette	-
Unit 1	Intro to Image (1:17)
Unit 2	First Impressions (4:04)
Unit 3	Dos and Don’ts of Dressing (11:13)
Unit 4	Front Office Dress (6:25)
Unit 5	Back Office Dress (5:11)
Unit 6	Voicemail (11:18)
Unit 7	Emails (17:25)
Module 6	Certification Exam	-
Unit 1	PE Conclusion (3:04)
Unit 2	Patient Experience Exam