| Module 1 | Fundamentals |
|---|---|
| Unit 1 | Introduction (15:12) |
| Unit 2 | Fundamentals of Customer Service (5:34) |
| Module 2 | Basics of Phone Skills |
| Unit 1 | Phone Service Fundamentals - Part 1 (12:58) |
| Unit 2 | Phone Service Fundamentals - Part 2 (8:04) |
| Unit 3 | Phone Service Fundamentals - Part 3 (9:57) |
| Module 3 | All-Star Service |
| Unit 1 | All-Star Service - Part 1 (14:32) |
| Unit 2 | All-Star Service - Part 2 (11:56) |
| Unit 3 | All-Star Service - Part 3 (14:18) |
| Unit 4 | All-Star Service - Part 4 (9:23) |
| Unit 5 | All-Star Service - Part 5 (7:24) |
| Module 4 | Certification Exam |
| Unit 1 | Customer Service 101 Exam |
Providing an amazing patient experience is critical to the long-term success of your dental practice. A basic piece of the patient experience puzzle is the fundamentals of customer service. In this course, Heather Nottingham, VP of Training for All-Star Dental Academy and creator of our Phone Success training program will survey these service fundamentals. This course is not exhaustive as customer service is a vast area of business, but we will highlight those basics that are required to provide an amazing patient experience.
Instructor:
Heather is a former retail sales specialist and department trainer for Bloomingdale’s, where she had a million dollar clientele. She also took that luxury retail mentality and brought it into the dental world, where she leveraged her training and was able to make an extra million dollars for her dental office in less than 18 months. With over 16 years of retail sales & management experience, 7+ years as a phone skills coach & trainer, and thousands of hours in perfecting the art of rapport with dental patients, Heather helps improve dental practices’ profitability through phone skills success, promoting patient experience, and implementation of systems.