| Module 1 | Introduction |
|---|---|
| Unit 1 | Introduction to Quick Start (2:11) |
| Unit 2 | Who We Are (13:48) |
| Unit 3 | How We Are Different (6:11) |
| Unit 4 | Navigation (2:54) |
| Unit 5 | Verbiage (1:04) |
| Module 2 | Mindset |
| Unit 1 | Reactive v. Proactive (3:39) |
| Unit 2 | 3 Steps to an All-Star Mindset (8:38) |
| Module 3 | Phone Skills |
| Unit 1 | Greeting (10:27) |
| Unit 2 | Rapport (13:54) |
| Unit 3 | Engage (7:38) |
| Unit 4 | Ask for the Appointment (8:38) |
| Unit 5 | Taking Info (7:35) |
| Module 4 | GREAT Call Bootcamp |
| Unit 1 | GREAT Call Bootcamp - Part I (10:05) |
| Unit 2 | GREAT Call Bootcamp - Part II (14:29) |
| Module 5 | Productive Scheduling |
| Unit 1 | Productive Scheduling (8:22) |
| Unit 2 | Preblocking the Schedule (9:20) |
| Unit 3 | Daily Production Goal (7:46) |
| Unit 4 | Individual Roles & Responsibilities (5:52) |
| Unit 5 | Team Roles & Responsibilities (8:30) |
| Unit 6 | Broken Appointment Policy (6:02) |
| Module 6 | Terminology |
| Unit 1 | Dental Terminology (9:59) |
| Module 7 | HIPAA |
| Unit 1 | HIPAA Compliance (6:16) |
| Module 8 | Certification Exam |
| Unit 1 | Quick Start Certification Exam |
QuickStart helps establish a baseline of customer-service skills for everyone in your dental office. We will introduce concepts relating to phone verbiage and working with new patient callers, productive dental scheduling, dental terminology, and HIPAA compliance.
Course Objectives:
In this course, we will learn:
- The fundamental principles of the All-Star Online Training Program and how they benefit the patient’s health outcome and experience.
- Students will be exposed to the framework of the training program and learn best practices about how to get the most out of the program.
- Gain a familiarity with basic dental terminology.
- Become familiar with the basics of HIPAA guidelines.
At the conclusion of this course:
- Students will be prepared to engage with the next courses.
- Be able to identify opportunities for growth in their dental experience.
- Be able to work with callers in a more effective manner.
Instructors:
