| Module 1 | Introduction |
|---|---|
| Unit 1 | Overview (3:42) |
| Unit 2 | The GREAT Call Process (7:43) |
| Unit 3 | Triple S Scheduling System (7:10) |
| Unit 4 | The Business Growth Formula (4:45) |
| Unit 5 | The Winning Edge (7:12) |
| Unit 6 | Flawless Performance (9:29) |
| Unit 7 | A Thriving Practice (4:53) |
| Module 2 | Customer Service |
| Unit 1 | A Culture of Service (6:23) |
| Unit 2 | Sales vs Service (6:13) |
| Unit 3 | Power of Rapport (3:06) |
| Unit 4 | Fortune 500 Service (5:05) |
| Unit 5 | Service and Systems (3:04) |
| Module 3 | The 5 P’s of The Patient Experience |
| Unit 1 | Phone Call (2:53) |
| Unit 2 | Preparation (5:30) |
| Unit 3 | Patient Exam (8:52) |
| Unit 4 | Presentation (2:53) |
| Unit 5 | Proactive Follow up (14:39) |
| Module 4 | Going Deeper |
| Unit 1 | A Warm Welcome (3:39) |
| Unit 2 | The Morning Huddle (13:20) |
| Unit 3 | First Impressions (8:11) |
| Unit 4 | The Walkthrough (12:13) |
| Unit 5 | Patient Exam (6:45) |
| Unit 6 | Presentation and Hygiene (8:26) |
| Unit 7 | Wrapping it up (8:46) |
| Module 5 | Image & Etiquette |
| Unit 1 | Intro to Image (1:17) |
| Unit 2 | First Impressions (4:04) |
| Unit 3 | Dos and Don’ts of Dressing (11:13) |
| Unit 4 | Front Office Dress (6:25) |
| Unit 5 | Back Office Dress (5:11) |
| Unit 6 | Voicemail (11:18) |
| Unit 7 | Emails (17:25) |
| Module 6 | Certification Exam |
| Unit 1 | PE Conclusion (3:04) |
| Unit 2 | Patient Experience Exam |
The Patient Experience is every piece of the patient journey all added together. A positive experience will help you keep your patients, and a negative experience will drive patients from your practice and to a competitor.
In this course, All-Star instructors will help the doctor and team strategically plan to take advantage of the benefits an All-Star Patient Experience brings to the practice and patients. We also break down the customer journey into its different elements, and examine tactics for ensuring the best results for the patient.
Instructors:
